Cancellation Policy
At Bohemian Style Magazin, we understand that circumstances can change, and you may need to cancel your order. We strive to provide a flexible and straightforward cancellation policy to accommodate your needs.
How to Cancel Your Order
If you need to cancel your order, please follow these steps:
- Direct Cancellation: You have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed your mind?” section. Click the link provided to cancel your order immediately.
- Contact Us Promptly: If it’s been more than 60 minutes, please email our customer service team at contact@bhsm.com with your order number and the reason for cancellation. You can also reach us by phone at [Customer Service Phone Number].
- Time Frame: Cancellation requests must be made within 24 hours of placing the order. Orders cancelled within this period will be eligible for a full refund.
Conditions for Cancellation
- Before Shipment: If your order has not yet been shipped, we will process your cancellation request, and a full refund will be issued to your original method of payment.
- After Shipment: If your order has already been shipped, we cannot cancel the order. However, you may return the item once it has been delivered, following our return policy guidelines.
Non-Cancellable Items
- Custom Orders: Custom-made or personalized items cannot be cancelled once production has started. Please ensure all custom details are correct at the time of order.
- Sale Items: Items purchased on sale or during promotional events may not be eligible for cancellation. Please refer to the specific terms and conditions of the sale.
Refund Processing
- Refund Time Frame: Refunds will be processed within 7-10 business days from the date of cancellation approval. The refund will be credited to the original payment method used at the time of purchase.
- Notification: You will receive an email confirmation once your cancellation and refund have been processed.
Contact Us
If you have any questions or need further assistance with cancelling your order, please do not hesitate to contact our customer service team at contact@bhsm.com o.
Thank you for shopping with Bohemian Style Magazin. We appreciate your understanding and cooperation.